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OUR COMMITMENT

What we’re doing to help

At Betfair, fairness is in our DNA. We believe that betting and playing with Betfair should be a fun experience that’s fair for all our customers. We want to make sure it always stays that way, which is why we see it as our responsibility to make sure gambling with us is safe for everyone.

OUR APPROACH

To provide a safer gambling experience, we’ve taken action to make sure we spread the word about safer play and we regularly check in with customers we think may be at risk.

We have a set of tools that empower you to control your play, including deposit and loss limits, as well as take a break options. These tools are designed to protect you, so we’ve focused on making them as easy as possible to use and continue to improve and evolve them in response to customer needs and feedback.

And it doesn’t stop there, we’re backing this up with investment in new technology and creating a culture at Betfair that is focused on listening, learning and adapting to be able to better protect all our customers. So, you can count on us to provide a safe and enjoyable gambling environment.

WHAT IS RESPONSIBLE GAMBLING?

Essentially, when we talking about responsible gambling, we mean any betting that isn’t causing harm. If betting is creating financial stress, anxiety, depression or affecting your life in a negative way overall, then it’s not responsible.

TIPS FOR BETTING SENSIBLY

  • Treat your betting as entertainment expense.
  • Only gamble with money you can afford to lose.
  • Know your limits, and be clear about them before you start betting.
  • Remember to take a break.
  • Don’t gamble when you’re upset or depressed.
  • Do something else to occupy your free time.
  • Don’t chase losses.

HOW WE CAN HELP

We want to be a part of the solution. So what we do to tackle the problem, is provide help both from ourselves, and from other organisations that specialise in helping people with gambling problems. See our ‘Tools’ section for ways that we can help.

 

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